We offer a prompt delivery service and try to dispatch orders to you as quickly as possible, without delay.
- All items come beautifully packaged in our gorgeous, own brand, satin jewellery pouches and satin covered tiara boxes. Items containing silver components will also be provided with an air tight snap-lock bag for storage purposes.
- We endeavour to dispatch all orders promptly within 7 days.
- Items we carry in stock (normally holiday jewellery & fashion jewellery) will be dispatched sooner; within 48 hours.
- Items made especially for you (in different crystal colours, sizes or special bespoke orders) normally take 7 days but can take up to 14 days and in some cases upto 21 days. You will be notified if we predict it might be longer than this.
- We can normally accommodate urgent orders; at the time of ordering please ensure you inform us of the date your order is needed.
- We use Royal Mail for all our shipping needs.
- All orders are sent 1st class at £3.95 by Royal Mail.
- If your order is valued at over £50.00 we recommend you opt for special delivery (£9.95) at check out.
- International orders will be sent by royal mail international signed for at a cost of £14.95 p&p.
- These postage charges are fixed and we do not charge extra for additional items.
- You can track your order status by logging into my account.
- you can track your order once it has been dispatched by going to royalmail.com (email us for your tracking number).